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Fax: +254 20 891784
Email: klda@swiftkenya.com
 

 

 

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KLDA Water Presentation

 

 

Mrs. Elizabeth Lowe leading the presentation

The KLDA Water prsentation was held at the Karen Country Club on June 7. Members who attended were briefed on various issues affecting the supply of water in Karen & Langata areas and what residents can do to conserve the little water available.

The presentation had six components: water legislation, water
Mr. Michael Airy of the KLDA water sub-committee points out the locations of boreholes to be rehabilitated.
sources for the area, reasons for water shortages, measures to improve water supplies, water billing, and individual responsibility for water usage (be water-wise). The talk was followed by introductions to senior management of the Nairobi Water Services Board and the Nairobi City Water and Sewerage Company.

Measures to improve supplies

Apart from the 2002 legislation that should improve supplies of water there is also a World Bank funded project that includes institutional strengthening of a new service delivery framework, immediate service delivery improvements and a communications programme. A follow on programme will look at future water supplies for Nairobi.

Work is underway at the three dams to increase capacity and work recommenced in March on the stalled Kenyatta Avenue Pumping Station, which should take about six months before more water becomes available to the western parts of the city.

Mr. Kabando wa Kabando, Chairman of the Nairobi City Water & Sewerage Company addressing members.

Off takes and interference with supply are being looked at, some solutions being the education of consumers and community leaders, the weeding out of ‘bad eggs’ among company staff and effective law enforcement.

Other technical work is being undertaken at the Kikuyu Springs complex to prevent off takes and two non-return valves are being installed where the Kabete and
Kikuyu Springs lines interconnect.

Also designed to improve supply, old Ministry boreholes that used to serve this area (Resurrection Road (2), Miotoni Lane, Tree Lane and Mbagathi Ridge) are being rehabilitated. Once opened (all commissioning should be complete by early 2006) these could increase water supply by approximately 650,00 litres per day. Phase II, with the possibility of rehabilitating six more boreholes will depend on budget available.

A Few Extra Points

The spindle of the valve that releases water at the Dagoretti reservoir is being repaired. (There was some wastage of water.)

Work on rehabilitation of boreholes is progressing: would expect to hear that the Miotoni Road and Resurrection Road areas are receiving a fairly ‘normal’ supply before long, with others following in the coming months. Details of the extent of the area to be served around Miotoni will come from Mr. Cheluleh. We would then expect the water available at
present to go further.

Effects of Ruiru work/Kenyatta Ave pumping station should be seen around September/ October, which will be offset to some extent by reduced water from Sasumua once into the dry season.

Apparently attempts are being made by the water company to identify and encourage accounts to be opened by those with illegal connections around Dagoretti.


 

CURRENT DISTRIBUTION ACTIVITIES

 
 

Kikuyu Springs supply (serving Hardy Estate plus adjacent areas) is fairly dependable and a water distribution schedule can be worked out in advance. (Those on e-mail can receive this schedule each week – ask at the KLDA office for details, or see the notice board at Langata Link where this information is also posted). However, water flowing into the Dagoretti reservoir (serving Karen/Langata/Bogani roads and adjacent areas) is not so reliable and a planned schedule may not necessarily be adhered to.

Water for Mbagathi Ridge, Karen Road, Ololua Ridge, Windy Ridge etc is rotated on a weekly basis with Miotoni Road, Warai North/South Roads, Dagoretti Roads and surrounds, as it becomes available. Insufficient water at the Kabete Pumping Station or off-take valve settings cause this irregular supply, whereas Kikuyu Springs water trickles by gravity to the lower areas but cannot serve the higher ground. Those who receive this water have a more regular supply but at comparatively poor pressure.

 

Bill Bila Balaa

11/07/05

The Nairobi Water & sewerage Company has launched a billing campaign called 'Bill Bila Balaa' (bills without hassle !) at the Water Company's head quarters yesterday:
 
Do not explain your billing problems by writing on the bill; these are only seen by the cashier and then returned with your receipt.
 
Instead fill out a 'Customer Query Form' (available from the Karen water office and KLDA office) and attach this to your bill, or just return to one of the offices.
 
-  It is true that some of you have completed these forms in the past and noticed no change/correction made to the bill. This is due to the vast number of bills and attendent complaints, - 200,000 known connections, and 8,000 bills .processed every day..
 
However, the Company is now committing itself to a 21 day period from receipt of your complaint on the 'Customer Query Form' to ensuring the correction appears on the bill.
 
They are working through the bills to make sure that credits are shown.
 
So please persevere with notifying the company of bill problems as above and continue to be patient. The very positive changes for the better from the new Company are much in evidence, and unlike in the past, your billing complaints are being systematically dealt with.
 
A 'Code of Ethics' is to be published by the Company next week, as it starts to get to grips with all the illegalities, corruption, mal-practice from some of its employees, etc. etc. that, are undoubtedly frustrating the distribution of water to consumers.
 
The Company is taking illegal connections very seriously and with the support of the Nairobi Water Services Board intends to rid the system of the vice.
Contact information at the Karen Water Office:

 

Restored Karen Water Office land line number: +254 20 882248

Area Manger, 20 883 262
I/c Distribution - Martin - +254 722 386 704 or Kariuki - +254 721 305 517
Assisted by Kamau - +254 733 950 502
To order NCC Bowser (no payment at the moment) - Juma - +254 733 998 304
Problems with bills:  See Area Accountant at Karen Water Office, Ground Floor, 1st door on right and right again.

If this fails, contact Liz Lowe (KLDA Water Rep.) on +254 20 891014
 

              
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